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Terms & Conditions :: Page 4/6

19. We aim to achieve, wherever possible, a Top 10 ranking on Google for a combination of various keyphrases. We would normally expect to achieve some lower ranking for some of your chosen search terms within 3-6 months of the optimised pages going live and some 10 ten rankings within 12-18 months. Brand new sites in highly competitive areas can even take up to 12 months before early results become apparent. The work we carry out should also benefit positions on search engines other than Google, such as Yahoo and MSN.

20. Full Progress reports are given on a 12 monthly basis unless agreed otherwise. Analytical visitor reports will be supplied on request within reason, but usually once per quarter.

21. We are not responsible for any adverse affects on search engine ranking or additional costs incurred if the client has engaged in any overwriting web work carried out on the site. I.e. client webmaster making changes and uploading over work already provided, or changes made to the Web site by other parties that adversely affect the search engine rankings of the Client’s Web site.

22. We reserve the right to terminate your service at any time and for any reason. Should we terminate the agreement, we will refund any advance payments.

Specific Web Design terms are tailored bespoke to each individual client, and will be included on each web design proposals

1. We shall use reasonable endeavours to provide continuing availability of the Server, email accounts and the Services but we shall not, in any event, be liable for Service interruptions or down time of the Server. Many computer faults are beyond are control and we shall try our best endeavours to fix them for you as soon as we can.

2. You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisation's in respect of the Services, including without limitation, clearance and/or consents in respect of your proposed domain name and merchant services agreements between you and the relevant banks in respect of your operation of an Online Store

3. You agree to indemnify and keep indemnified and hold us on demand harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Server, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms of business. This does not affect your statutory rights as a consumer.

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